PRIVACY POLICY

1. Information We Collect

We may collect information you provide when you place an order, contact us, or use our website, including:

• Your full name and business/company name
• Billing address and commercial/residential delivery address (including freight liftgate requirements)
• Email address and telephone number
• Order and transaction information (products purchased, machinery serial numbers, order totals)
• Product and purchase details
• Customer service and communication records (inquiries, delivery coordination, warranty notes)
• Technical information such as IP address, browser type, device information, and website usage data

2. How We Use Your Information

We use personal information as reasonably necessary to:

• Process, verify, and fulfil equipment orders
• Arrange curbside LTL freight delivery with hydraulic liftgate service across the United States
• Process payments securely through authorized payment gateways
• Communicate with you regarding order statuses, freight tracking details, and technical inquiries
• Handle returns, warranty claims, refunds, and customer support
• Improve our website, product catalog, inventory accuracy, and customer experience
• Prevent fraudulent transactions and protect our business, payment networks, and customers
• Comply with federal, state, accounting, tax, and commercial regulatory requirements
• Measure advertising and marketing performance where applicable

3. Payment Information

Payments are processed through secure, PCI-DSS Level 1 certified third-party payment providers. We do not store, process, or retain complete credit card numbers, debit card numbers, or CVV security codes on our own web servers. All card data is securely tokenized and encrypted by our payment processors during transmission.

4. Sharing Your Information

We may share information with trusted third-party service providers where reasonably necessary to operate our business, including payment processors, freight carriers and delivery providers, technology and hosting providers, customer support systems, analytics providers, and advertising partners.

We do not sell, rent, monetize, or trade your personal information to data brokers or third parties for unrelated marketing purposes.

5. Google and Advertising Services

Where applicable, we use Google (including Google Merchant Center, Google Shopping, Google Ads, and Google Analytics) and other advertising services to understand website activity, measure advertising performance, and display relevant commercial machinery ads.

These services may deploy cookies, pixels, tags, or similar technologies to analyze non-personally identifiable traffic patterns. You may opt out of personalized Google advertising at any time by visiting Google Ad Settings.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential functionality (such as shopping cart persistence and checkout processing), remember user preferences, understand website usage, and support advertising or performance analytics. You can manage or disable cookies through your browser settings at any time.

7. Data Security

We implement administrative, technical, and physical security measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. All sessions across our website are encrypted using industry-standard HTTPS and 256-Bit SSL/TLS security protocols.

8. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling commercial orders, handling warranty coverage, maintaining accurate financial and accounting records, resolving disputes, and adhering to legal, tax, and regulatory requirements under applicable laws.

9. Your Privacy Rights

Depending on your state or jurisdiction of residence, you may possess statutory rights regarding your personal information, including:

• Request access to the personal records we maintain regarding your account
• Request correction of inaccurate or outdated information
• Request deletion of personal information, subject to mandatory commercial, tax, and warranty retention rules
• Request restriction of or object to specific processing activities
• Withdraw previously granted consent at any time without penalty

10. California Privacy Rights (CCPA / CPRA Notice)

Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have the right to request disclosure of the categories and specific pieces of personal information collected, the right to request deletion of personal data, and the right to opt out of the sale or sharing of personal information.

MUNERES does not sell or rent consumer personal information. We do not discriminate against any consumer for exercising their legal privacy rights. To submit a verified request, please contact us at support@muneres.com.

11. Marketing Communications

If you opt in to receive commercial machinery updates, promotions, or contractor discount notices from us, you may unsubscribe at any time by clicking the “Unsubscribe” link located at the bottom of our emails or by contacting our support team directly.

12. Children’s Privacy

Our website and heavy machinery equipment are intended exclusively for commercial contractors, trade professionals, and adult purchasers. Our website is not directed at children under the age of 18 (and strictly not under 13), and we do not knowingly collect personal information from children under 13.

13. Third-Party Websites

Our website may contain external links to third-party services, such as freight carrier tracking portals or equipment manufacturer manuals. We are not responsible for the privacy practices, policies, or content of websites that we do not operate.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational changes, legal requirements, or logistics updates. Any modifications will be posted on this page together with an updated effective date.

15. Contact Us

If you have questions regarding this Privacy Policy, wish to exercise your privacy rights, or need assistance regarding your personal information, please contact us: