RETURN & REFUND POLICY

1. Returns & Eligibility

You may return eligible products within 30 days of receiving your order.

To qualify for a valid return, returned equipment must:

• Be unused, uninstalled, and in its original, brand-new condition (engines must never have been filled with gas or oil)
• Be returned in the complete original packaging, including all manufacturer crates, pallets, styrofoam, protective coverings, and hardware
• Include all original documentation, manuals, accessories, warranty cards, and parts
• Include valid proof of purchase (Muneres order confirmation number or invoice)

2. Non-Returnable Items

The following items cannot be returned or refunded:

• Personalised, customized, or special-order commercial equipment built to specific customer specifications
• Gift cards and promotional vouchers
• Clearance, liquidation, or final sale items
• Products damaged through misuse, improper electrical wiring, neglect, lack of maintenance, unauthorized modification, or failure to follow manufacturer operating manuals
• Machinery that has been fueled with gasoline, diesel, or oil (due to federal hazardous materials transportation regulations)

3. Refunds Processing

Once your returned equipment has been received at our authorized distribution warehouse and thoroughly inspected by our technical team, we will notify you of the approval or rejection of your refund via email.

• Approved refunds will be processed within 7 business days of warehouse receipt.
• Refunds will be issued directly to your original payment method (credit card, debit card, or payment gateway).
• Depending on your banking institution or card issuer, it may take an additional 2 to 5 business days for the credit to officially post to your account statement.

4. Restocking Fee Policy

Restocking Fee: $0.00. MUNERES does not charge any restocking fees on returned items that satisfy our return eligibility conditions.

5. Return Shipping Costs

Responsibility for return transit depends on the reason for the return:

• Customer Remorse / Discretionary Returns: If you change your mind or no longer require the equipment, customers are responsible for actual return freight or shipping costs. For heavy equipment shipped on pallets via LTL carrier, our logistics desk can assist in booking discounted freight rates with our carrier partners.
• Defective, Damaged, or Incorrect Items: If the product is faulty, damaged during transit, or supplied incorrectly by MUNERES, we cover 100% of return shipping and freight costs at zero cost to the customer.

6. Damaged or Incorrect Orders (48-Hour Notice)

Heavy equipment requires strict freight handling inspections. If you receive a damaged, defective, or incorrect item:

• Please contact us within 48 hours of delivery.
• Please include your order confirmation number and clear photographs of the damage, the packaging, the manufacturer shipping label, and the equipment itself.
• If visible external crate damage is present upon delivery, please note the damage clearly on the carrier’s Delivery Receipt (Bill of Lading) before signing.
• Upon review, MUNERES will immediately coordinate an appropriate remedy at no additional charge, including free replacement parts, full unit replacement, or a complete refund.

7. How to Request a Return (Step-by-Step)

To initiate a return, follow these simple steps:

1. Contact Customer Support: Email support@muneres.com or call toll-free at +1 (800) 892-4150 with your order number, the product you wish to return, and the reason for the return.
2. Receive RMA Authorization: Our team will verify eligibility and issue a formal Return Merchandise Authorization (RMA) number along with return freight shipping instructions. Returns sent without an authorized RMA cannot be accepted.
3. Prepare the Equipment: Secure the machinery in its original protective packaging and strap it securely to its wooden freight pallet if shipped via LTL carrier.
4. Dispatch & Inspection: Once the shipment arrives at our return center, our technicians complete inspection within 48 hours and release your refund within 7 business days.

8. Contact Us & Return Support

For return requests, warranty claims, or freight questions, reach out directly to our Florida customer support desk: