SHIPPING POLICY

1. Order Processing

Orders are generally processed and packaged for freight dispatch within 1–2 business days after payment has been successfully confirmed.

• Orders are processed Monday through Saturday from our regional US distribution warehouses.
• Orders placed after 3:00 PM EST or on Sundays/public holidays will begin processing on the next available business day.
• Heavy equipment undergoes a pre-dispatch verification to ensure factory seals, wooden pallet strapping, and crate integrity before the bill of lading (BOL) is issued.

2. Shipping & Transit Time

Standard Shipping: 2–3 business days.

Shipping services operate Monday through Saturday, depending on the assigned freight line, regional transit routes, and destination facility.

3. Estimated Total Delivery Time

The estimated total delivery time for Standard Shipping is approximately 3–5 business days across the contiguous United States, calculated as follows:

Delivery estimates are calculated from the moment payment clears. Estimates are not legally binding guarantees and may occasionally be influenced by severe weather conditions, highway transit alerts, freight terminal transfers, or high volume seasonal periods.

4. Shipping Days & Dispatch Schedule

Orders are dispatched and transported Monday through Saturday. Delivery schedules at destination terminals operate during standard commercial business hours, excluding federal US holidays.

5. Shipping Coverage & Transparent Freight Rates

We provide freight delivery services to contractors, businesses, and residential addresses throughout the contiguous 48 United States:

• Standard Curbside Freight with Liftgate: $0.00 USD (FREE SHIPPING) on all machinery, generators, lifts, splitters, sheds, and commercial tools.
• Hydraulic Liftgate Surcharge: $0.00 (INCLUDED FREE). No hidden delivery fees are added at checkout.
• Geographic Exclusions: Due to heavy freight dimensional limitations, we do not ship to Alaska, Hawaii, US Protectorates (Puerto Rico, Guam, US Virgin Islands), APO/FPO military addresses, or PO Boxes. A physical commercial or residential street address accessible by freight truck is required for all orders.

6. Shipping Carriers & Heavy Machinery Delivery Specifics

Orders are transported through established national LTL (Less-Than-Truckload) freight carriers and parcel providers (including R+L Carriers, Estes Express Lines, Old Dominion Freight Line, TForce Freight, and FedEx Freight):

• Appointment Scheduling: Prior to final delivery, the freight dispatcher will contact you by telephone to establish a designated delivery appointment window.
• Hydraulic Liftgate Service: Heavy equipment is delivered via a truck equipped with a motorized hydraulic liftgate. The driver lowers the pallet safely from the truck bed down to the curbside or driveway.
• Inspection & Signature: An adult authorized signature is required upon delivery. Please inspect the external crate for visible shipping impact before signing the carrier’s Delivery Receipt / Bill of Lading (BOL).

7. Shipping Confirmation & Real-Time Tracking

Once your equipment order is loaded and departs our distribution dock, we transmit an automated Shipping Confirmation Email containing:

• Assigned Freight Carrier Name & Terminal Contact Details
• Active Freight Tracking (PRO) Number or Carrier Tracking Code
• Direct link to track transit milestones from warehouse departure to destination delivery

8. Shipping Address Accuracy & Road Accessibility

Please verify that your delivery address and contact telephone number are complete, updated, and accurate during checkout.

Commercial freight trucks require paved, accessible public roads. If your location features tight dead-end alleys, low-hanging utility lines, weight-restricted bridges, or unpaved rural terrain, please inform our logistics team in advance so appropriate freight equipment can be coordinated. MUNERES is not responsible for transit delays resulting from inaccurate customer-supplied address details or inaccessible delivery terrain.

9. Delayed, Lost or Damaged Shipments

If your shipment appears delayed beyond the 3–5 business day delivery window, appears lost in transit, or arrives with visible shipping damage:

• Please contact us immediately at support@muneres.com or call +1 (800) 892-4150 with your order number.
• For damaged deliveries, take clear photographs of the pallet, the crate, the manufacturer packaging, and the product itself. Note all visible damage on the driver’s delivery receipt before signing.
• We maintain complete commercial transit cargo insurance on all orders. We will coordinate directly with the freight line to expedite replacement parts, dispatch a replacement unit, or issue a prompt refund.

10. Circumstances Outside Reasonable Control

While we consistently achieve our 3–5 business day delivery benchmarks, minor transit delays may occasionally arise due to conditions beyond our reasonable control—including severe winter blizzards, hurricanes, national carrier network strikes, mechanical highway transit delays, or peak holiday cargo congestions. In such instances, our dispatch team actively monitors tracking and provides updated transit status reports.

11. Contact Us & Freight Support

If you have questions regarding freight transit, delivery appointments, or tracking updates, reach out directly to our Florida logistics team: